Support Site Feedback

This forum is for feedback on the Support website: http://tinyurl.com/yo2z5x. Let us know what features you’d like to see added, what you’d like removed, and what issues you’d like fixed!

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  1. Make troubleshooting by error code/msg search more prominent

    I'd like to see the Troubleshooting section where you can search my message or error code more prominent & easier to see.

    66 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Build a library of user manuals

      Can you add some of the user manuals to the site that I can buy in a store. So I can sample them.

      38 votes
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        planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • 37 votes
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          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Make answer revelent to question

          Many time I type in something like "void payroll check" and the answers that come back are not related to the question asked

          27 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 24 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Make the phone number easy to find

              If I want to call, then I want to call

              19 votes
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                planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • More videos about how to set my QuickBooks

                When I start using my product, it would be great to see an video for each step that shows me how to set up my QuickBooks.

                18 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Remove the product selector

                  It's confusing to pick a product when my question, for example, is about converting from Windows to Mac, how Point of Sale works with QuickBooks, or why I should upgrade from QuickBooks 2007 to 2009.

                  17 votes
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                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix the "Find your answer by subject" section

                    Most of the time I can't find my answer there anyway. Maybe it should ask me some questions to help me find the answer better.

                    16 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Don't Waste Space

                      You have a big graphic in the middle of the page that wasts a lot of useful space. It doen't do anything but look pretty. Reduce or remove it

                      15 votes
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                        planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Receivables / Payables Restrictions

                        I suggest that you get rid of the restriction on having only one accounts receivable or payable account per transaction. In other words, we should be able to put as many different AR or AP accounts per transaction as needed. I often have to split a transaction between two or more customers, for example.

                        9 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Show user posts (questions and answers) on KB article page

                          At the bottom of an article -- show list of posts (questions and answers) that are related to the KB artlice

                          9 votes
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                            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 7 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 7 votes
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                                planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • make the webinars earlier.

                                I would love to attend a webinar but being on the east coast, 4 pm is way too late

                                6 votes
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                                  under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Improve the error code search engine.

                                  Improve the error code search engine. I get much faster results using Google.

                                  6 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • get rid of flash and make it faster

                                    Get rid of the fancy stuff and pop up search windows and make the site faster!

                                    5 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 4 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Get rid of rotting bytes: Dead pages that show up on a web search but should be removed.

                                        Many web search will lead to internal Intuit pages and forms that are no longer supported. And spending 10 minutes filling a form to have it go "Pfff!" because it was replaced in 1997 but still shows, well - no fun. Intuit: Clean up the cobwebs, and become the lean efficient machine we need.

                                        4 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • State forms

                                          Could you please develope the state forms for payroll tax reports like you do have on the desktop. That would be great, everything is so professional except the state forms. Thanks

                                          4 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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